Global Operations Support Center Manager

Number of Recruits: 1 person

Job Category:  IT-software

Department: IT

Position/Title: Manager

Recruiting Sectors/Job Descriptions:

Job Description

EVIZI is looking for motivated, hard-working, talented professionals with varied skills and backgrounds.  Ideal candidates will have excellent experience in one or more of the technologies listed below and have worked with Agile methodologies. 

This is an opportunity to join a growing team, be well compensated, have opportunities to travel to US and other locations, and make a big difference.  If you love to solve real world business problems, thrive in a fast-paced startup environment and want to work with a leading US company we are looking for you. 

We're a fun place to work, our clients love us, and we respect our people as critical assets.  But don't believe our talk, come see for yourself.

As Manager you will lead the development effort on a variety of projects in a highly collaborative, fast-paced environment. We offer a competitive salary that is commensurate with experience.

Responsibilities:
- Provide leadership and direction to Global Operations Support Center (GOSC) support engineers that are responsible for break-fix, stability and reliability of systems and applications.

- Obtain knowledge business as well as high-level technical knowledge of application in order to lead team through troubleshooting and issue resolutions.

- Serves as an escalation point for external & internal teams as well as a liaison for customers, vendors & partners, and development & quality engineering team.

- Creates, modifies and drives processes to minimize incidents and issues restoration time.

- Develops key performance indicator (KPI) metrics and generate performance reports for customers and leadership team.

- Oversees and responsible for strategic development of support tools/technologies as well as support engineers.

- Responsible for tracking and completing root cause analysis (RCA) for high severity incidents.
- Identifies resources needed and assigns individual responsibilities.
- Manages day-to-day operations of GOSC.
- Reviews deliverables prepared by team before passing to client.
- Effectively applies existing methodologies and enforces support standards. 
- Minimizes our exposure and risk.
- Tracks and reports team hours as required.
- Maintains awareness of new and emerging technologies and the potential application on customer engagements.
- Manages day-to-day customer interactions.
- Sets and manages client expectations.
- Communicates effectively with clients to identify needs and evaluate alternative business solutions.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

 

Educational Background: 4 years uiversity

Apply Qualification

 

Job Requirements

- Bachelors in Computer Science or a related technical field.
- 7+ years of experience as a support manager, project manager, product manager or related job function at an Internet or software company.

- Strong ability to manage and lead a team.

- Strong organizational skill in addition to being thorough and detail oriented.

- Ability to think quickly, take the initiative and willingness to make judgment calls.

- Ability to work both independently and as part of a team to meet deadlines and speedily resolving issues in fast pace environment.

- Willingness and ability to learn new products/tools/technologies quickly, often without the focus of formalized training.

- Ability to be aware of bigger picture - understanding the holistic impact to business and systems.

- ‪Proven ability to effectively communicate and work with customers, contractors, and vendors.
- Proven ability to predict and deliver on aggressive timelines.
- Prior experience in agile development methodology (e.g. Scrum) is a plus.
- Ability to deconstruct customer requests into smaller functional components.
- Outstanding attention to detail in all work and documentation.
- Strong organizational and project management abilities.
- Ability to wear multiple hats and work on several projects in parallel.
- Strong communication skills in person, over email and on the phone.
- Ticket Management Experience.
- Excellent command of oral and written English.

- Working time: night shift.

Major/Department: Biotechnology.

Certificate: IELTS,TOEIC .

Foreign Language : English.

Experts : IT consultant.

Sex: No relation sex

Age:

Salary: Thỏa thuận

Welfare Benefits: Social insurance,Health screenings,Wedding·Funeral allowances.

Company address:: anang Software Park - 6th Floor, 02 Quang Trung Street, Hai Chau District, Da Nang., Hải Châu, Đà Nẵng
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Working area: Đà Nẵng

Working day: From Monday To Friday

Working Time: From Monday To Friday 8:30 AM-6:00 PM

Reception period: 31/05/2019 ~ 30/06/2019

How to Reception: Apply Email

Application Form: Company Form Download

Recruitment Procedures:

Required Documents:

BENEFITS AND INCENTIVES

- Competitive salary 
- Annual salary review 
- Overtime salary 
- 13-month salary 
- Project bonus 
- Laptop support policy
- 02 days off (Sat and Sun) each week + 01 day leave per month 
- Excellent Benefits: holiday bonus, birthday gift, team building, health care examination, social insurance contribution according to high salary,… 
- Opportunity to travel to client sites in the Silicon Valley and other interesting locations 
- Dynamic and comfortable working environment

Other Information

Please send resume (DESCRIBE YOUR WORKING EXPERIENCE IN DETAILS) and cover letter explaining why you are a good match for this position through following emails:

 

Manager: Ms. BichThuy

Phone number: 02363822288

Phone number: 0987222583

Email: careers@evizi.com